Refund policy
At Bottoni Jewelers, we want you to feel confident and completely satisfied with your purchase. Because jewelry is often a meaningful and personal investment, we carefully inspect every item before it leaves our store.
Returns
Eligible merchandise may be returned within 30 days of the original purchase date for a refund or exchange, provided the item is in its original, unworn condition and accompanied by the original receipt or proof of purchase.
All returned items must include original packaging, certificates, documentation, and any accompanying materials provided at the time of purchase.
Items that have been worn, altered, damaged, or show signs of use may not be eligible for return.
Non-Returnable Items
For the protection of our customers and because of their personalized nature, the following items are generally final sale and cannot be returned or refunded:
- Custom-designed or custom-made jewelry
- Special-order or made-to-order items
- Personalized or engraved jewelry
- Resized or altered jewelry
- Items purchased on a special order basis
- Gift cards
- Earrings for hygiene reasons
- Clearance or final-sale merchandise
Certain diamond and gemstone purchases may also be subject to specific return terms. Please confirm the return eligibility of your item with a Bottoni Jewelers representative before completing your purchase.
Refunds
Once your returned item has been received and inspected, we will notify you whether your return has been approved. Approved refunds will be issued to the original method of payment.
Please allow 5–10 business days for an approved refund to appear on your account, depending on your financial institution.
Original shipping charges, if applicable, are non-refundable.
Exchanges
Eligible merchandise may be exchanged within 30 days of purchase, subject to the same conditions outlined in our return policy. If the replacement item has a higher purchase price, the customer is responsible for paying the difference.
Jewelry Repairs & Service Work
Items submitted for jewelry repair, restoration, cleaning, resizing, or other services are not eligible for return or refund once the requested service has been completed.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact Bottoni Jewelers as soon as possible at (609) 259-3053. Please retain all original packaging and shipping materials while we review the issue and assist you with next steps.
How to Start a Return
To inquire about a return or exchange, please contact us or visit our showroom:
Bottoni Jewelers
2350 NJ-33
Robbinsville Twp, NJ 08691
Phone: (609) 259-3053
Our team will be happy to answer your questions and help determine whether your purchase qualifies for a return or exchange.